Last updated 20 December 2018
1. Personal information we may collect
We collect information relating to you that you have provided to us (through registration, completing forms, contacting us, or using our products and services). This information will include your name, email address, information on how you use our products and services (such as your browsing activity when visiting our website).
When you visit our website, Explore Central North Island Internet Service Provider may make a record of your visit and log the following information for statistical purposes:
1.1 Your server address.
1.2 Your top level domain name (for example: .com, .co.nz, .au, .uk, etc).
1.3 The date and time of your visit to the site.
1.4 The pages you accessed, and the documents downloaded.
1.5 The previous site you have visited.
1.6 The type of browser you are using.
This information about your use is only analysed on a bulk basis for broad demographic content. Individual use is not analysed.
If you use our website to complete an online form, or subscribe to receive newsletter updates, we will only collect the information you provide as part of that process. If you exit out of our website or cancel your submission before submitting it, the information you had entered will be automatically deleted.
2. How Explore Central North Island may use your information
The information that we collect from you may be used by us for several purposes connected with our business such as:
2.1 providing you with products and/or services you have requested.
2.2 dealing with your requests, enquiries or complaints and other customer care related activities;
2.3 carrying out market and product analysis and marketing our products and services generally;
2.4 carrying out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution;
2.5 for general administrative and business purposes.
3. Disclosure to third parties
There may be times when we disclose your personal information to third parties. If we do this, we will only disclose your information to:
3.1 anyone who hosts or maintains data centres, service platforms and other infrastructure and systems on behalf of us, where your information is processed;
3.2 persons to whom we may be required to pass your information by reason of legal, governmental or regulatory authority including law enforcement agencies and emergency services;
3.3 any person or organisation as authorised by the Privacy Act 1993.
3.4 we do not sell personal information to any external parties.
When you access our website, a cookie is saved on the hard drive of the device you use to access the website. A cookie is a file which allows us to track and target the interests of users. The information collected by cookies are shared with third parties (such as Google Analytics and Campaign Monitor). However, the information we share is collated and consequently anonymous. We do not share personal information which is likely to identify you.
5. Google Analytics
Google Analytics is used on our website to track information on how you use our products and services (such as your browsing activity when visiting our website). This is used for general administrative purposes, to help us understand user needs and to help us optimise the content on our website.
6. Protection of personal information
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, use, modification or disclosure.
7. Retention and storage of information
The location at which we store your personal information will depend on the nature and purpose of the information and the way you supply it to us. We may use, process, and store your personal information at our premises and/or storage facilities (whether in New Zealand or overseas).
We will keep you name and email address data indefinitely, unless you indicate you want us to remove your details from our database, or you unsubscribe from our newsletter.
8. Right to access personal information.
You have the right to know whether we hold any personal information about you. You also have the right to access your personal information, if we hold that personal information in a way that it can be readily retrieved. You may request access to the personal information we hold about you by emailing email@example.com or by sending a written request to:
Tourism Bay of Plenty
PO Box 13325
You may also ask us to correct, alter or delete any personal information that we hold about you by sending a written request to the above address. It is your responsibility to ensure that personal information provided to us is accurate. If we do not correct your information in the way you have asked, you can request that we attach to that information a statement of the correction you asked for.
If you decide not to provide the personal information requested by subscribing to our newsletter or filling out a form, this may result in services or products (including related services offered in conjunction with our websites) not being offered or provided to you.